Customer Onboarding

Alex was able to fit me in quickly and did a thorough chimney inspection for me. I had a great experience with Emberstone and hope to use them again in the future!

Alex and his crew came and provided us with a chimney sweep and inspection to my Asheville home. Communication was great, showed up on time, wore a mask and left the place very clean. Going to have them do some repair work soon, they found a few issues.

They arrived on time and were very professional in repairing my gas logs. Fair pricing, also.

After our 110 year old farm house was damaged by a tornado I contacted Alex with Emberstone. He came out quickly to look at our two damaged chimneys one of which was completely down to the roofline. Knowing that our roof could not be repaired until the chimneys where, he and his crew came on a weekend to do the repairs as soon as possible. Not only did they complete both in one day the work they did was superb. I have over 30 years experience in construction inspections and this company is top notch. Their work is superior and so is their work ethic. They maintained a clean work site and when they left you could not tell they had been. I highly recommend Emberstone. Give them a call.

Alex, Kirsten and everyone w/ Emberstone were amazing! From the first phone call to the final project they were helpful and accommodating. They really made my dream come to life! Seriously if you need something done w/ your fireplace, use them. You won't regret it.

Thank you for being such a wonderful company to work with. I appreciate your knowledge, professionalism, and attention to detail. I look forward to many cozy evenings in front of my new fire.

Great experience with this company from the first phone call. Everyone is professional, knowledgeable, and so nice! On time, thorough and completely transparent in their reporting. They made sure to take the time to explain issues. We are so glad we found them and wholeheartedly recommend!

Emberstone came out and did my dryer vent cleaning + chimney inspection and sweep service, I was so surprised that they cover all of the raleigh/durham, nc area and yet were able to give me a prompt appointment date and show up to do an on-site quote in a very short amount of time. The chimney inspection technician seemed knowledgeable and the dryer vent cleaning guy really loves his job, having so much fun while maintaining a much welcomed professionalism you don't see often with service providers these days. Highly recommend giving them a call for all your chimney, fireplace and dryer vent cleaning needs.

Before a few months ago I’d never lived anywhere with a fireplace. Deciding to be on the safe side in my new home I scheduled to have a Emberstone come out to inspect and possibly sweep my chimney. When I called to schedule the appointment the gal I spoke with was very pleasant and informative, giving me fees and letting me know what to expect. Today Alex came out for the appointment. He called before he arrived and arrived within the scheduled window. He was professional, courteous, and also very informative. After the sweep and inspection he went over the state of our chimney and he gave me a little fireplace 101. I would absolutely recommend Emberstone’s services, it could not have gone better!